Basically what i do is get letters with Certification of Credible Coverage (CCC) or for Full-Time Student (FTS) for students. Then I have to make sure that we have the information that we need, that the paperwork wasn't forged or fudged in any way, and then if acceptable, put the info into the computer. I also have to enter change of addresses into the system and figure out if we need to send the letter back to them. The entering isn't that hard, but sometimes the finding of information is.
Of course the problem is that no one in the office has worked out the paper flow yet. The one I really need is to find out who to give the letters that got returned to us to so that they get sent back out. And they don't know yet. *rolls eyes*
