December 20th, 2007


quick update 2

Taking a quick break from cleaning to post, since the Sears guy will be here soon.

Tuesday I finished running errands (credit union, gas station, dry cleaners), and then picked up lordaerith from work. Picked up finished boxes and then drove all the way south to yet another Hobby Lobby where we found the last 4 clasps. yay!

Somehow didn't get caught in too much traffic (I-35 Northbound at 5pm...i was shocked too) and hit up Toy Joy for gifts for family. OMG, why did nobody ever tell me how much fun/insane this place is? I could spend hours/lots of $$ here.

Hung out with FireCat, lawtalkyguy, and other friends that night. Went to Kerby Lane for food. FireCat is awesome and let me borrow her roll of Enhancer Fashion Tape so my nice (low-cut) dress stays in place on Saturday.

Yesterday was hanging out and starting to clean up the house. Was going to go see Enchanted (yes I want to see it. bite me) with crowgoddess, but that didn't work out. Went with lordaerith to production meeting of the play he's working on. Then we hit B&N (where he definitely didn't buy me any books for the holidays...) and Amy's for Ice Cream. Got to love a December where it's 70 in the day time and the night time is just warm enough to sit outside and eat ice cream. :)

Today has been more cleaning for me. Also ran to Post Office to mail presents to in-laws. When I got there I realized that I didn't have sis-in-law's address. One text message of her number to GOOGL later and I had her address. I do love Google, especially for stalking relatives *grin*.

Time for more cleaning. And then the Sears man will come and fix our washer so it will stop leaking water all over the floor (of course the warranty expired in August...). It's just the gasket, so it shouldn't take too long to fix (I hope). Then I can do all the laundry so we have clean clothes to pack for tonight. I actually have a list of everything to get done and everything i need to pack, but it's on paper, not on the internet. doesn't that make you happy?

PS. I got all As again this semester. I win at Information Science!
gaz angry

grrs at sears

last week I call Sears.
Sears Repair Center Phone Guy: Hi how can we help you?
Me: My washer is leaking because the gasket has a hole in it.
SRCPH: Ok, we'll send someone to fix it. Next Thursday good for you?
Me: Yes. Thank you.

Repair Man: Hello, I'm here to fix your washer.
Me: Oh good, right this way. See, here is large hole in gasket *shows repair man large hole*
RM: Hmm...let me see if I have the part. BTW, it's called a boot.
Me: I told the people that I called EXACTLY what was wrong.
RM: Well, they don't write all that stuff down when they take the call.
Me: *blinks*
RM (after trying to look up the part number on his computer 3 times): Oh, the satellite isn't working. I'll be right back.
Me: *blinks again*
RM: Well, I don't have the part with me, but you can order it and then I'll come back. It'll cost about $400 with parts and labor.
Me: *thinks: $400 to change a piece of rubber that you don't have with you even though I stated exactly what was wrong?!?!?!?!?* Thank you very much. Here is my credit card for the deposit.
RM: Oops, satellite is out again. *leaves and comes back with receipt*
Me: *signs it*

So now I have an appointment for after we return from New Orleans. Of course this means I get to run MORE loads of laundry with a broken washer and paper towels on the floor. <sarcasm>Joy and bliss</sarcasm>. Oh, and I checked the manual online and they call it a gasket in there and it's called a gasket on the receipt.

I call Sears to complain
Sears Repair Center Phone Woman: Hello, how can I help you?
Me: I want to make a complaint about the service I got.
SRCPW: Let me pull up your account.
Me: Here's my information.
SRCPW: You had a repair because your washer was leaking and there was a hole in below?
Me: No, in the gasket, which is exactly what I told the person I talked to.
SRCPW: Oh. He wrote below.
Me: I said gasket. And when the person came to fix it, he didn't have a gasket with him.
SRCPW: Well, he was just going out to see what was wrong and to give you an estimate.
Me: What????
SRCPW: That's all he was supposed to do. If it was minor he could have fixed it.
Me: He couldn't have brought a gasket, even though I SAID that was needed.
SRCPW: No. He left to work from his home. He wouldn't have had the part.
Me: You're shitting me. I was expecting him to do the work today. I'm going out of town tomorrow.
SRCPW: Nope. Now, you could have ordered the part when you were on the phone last week. Then you would have had it and he could have installed it.
Me: No one told me that!
SRCPW: I'm really sorry about that. I'll make a note of it. There's nothing more I can do. The part is on its way to you. I'd rush the delivery, but you already said that you'd be out of town next week.
Me: *sigh* I know it's not your fault that I'm upset. Thanks for trying. At least I know better now.